Are you an experienced event operations professional who thrives in a fast-paced environment and enjoys delivering exceptional event experiences?

Sydney Showground is seeking a proactive and customer-focused Floor Manager to coordinate and oversee the successful delivery of events across our world-class venue precinct.

As the primary on-site contact for clients during events, you will be responsible for ensuring client requirements are met while maintaining Sydney Showground's high standards of presentation, safety and service delivery.

Working closely with clients, contractors, event staff and internal departments, you will coordinate venue operations including event setup, crowd management, ticketing, patron movement, signage, contractor activities and venue presentation. You will identify and resolve operational issues, facilitate event requirements and ensure services are delivered efficiently and safely.

The role also plays an important part in maintaining Workplace Health and Safety standards, monitoring compliance, managing risks and protecting the interests of the Royal Agricultural Society of NSW, its guests and its assets.

This is a hands-on role suited to someone who enjoys working with people, solving problems and remaining calm under pressure. Due to the nature of the events industry, flexibility to work evenings, weekends and public holidays is essential.

You are a highly organised and customer-focused professional with experience in venue operations, event delivery or customer service management.

You enjoy working with a diverse range of clients and stakeholders and take pride in delivering exceptional event experiences. You are a natural communicator, thrive in dynamic environments and can confidently manage multiple priorities simultaneously.

To be successful, you will demonstrate:

• Tertiary qualification in Venue Management, Event Management or a related field, or equivalent industry experience
• Current Class C Driver's Licence
• Strong verbal and written communication skills
• Proven customer service and stakeholder management skills
• Understanding of Workplace Health and Safety requirements
• Ability to work independently and exercise sound judgement
• Strong organisational skills and attention to detail
• Ability to manage competing priorities and meet deadlines
• Negotiation, problem-solving and conflict-resolution skills
• Ability to build productive relationships with clients, contractors, suppliers and internal teams
• Confidence using Microsoft Office Suite
• A commitment to delivering outstanding service and event outcomes

Desirable:

• Previous experience in venue operations, event management or customer service supervision
• Experience working on major events
• Ushering, crowd management or front-of-house experience
• Experience supervising casual staff or contractors
• Experience using Momentus (formerly Ungerboeck) Event Business Management System
• Knowledge of venue operations and event infrastructure
• Responsible Service of Alcohol (RSA) certification
• Senior First Aid Certificate
• Fire Warden certification