Are you an experienced ticketing, accreditation or event operations professional looking to take ownership of a critical function within one of Australia's busiest event precincts?

Sydney Showground is seeking a highly organised and proactive Ticketing & Accreditation Manager to lead the planning, delivery and continuous improvement of ticketing, accreditation and access control operations across a diverse portfolio of events.

This role is responsible for the end-to-end management of ticketing and accreditation services for exhibitions, concerts, festivals, sporting events and major public events held across Sydney Showground and ENGIE Stadium. You will work closely with event organisers, promoters, ticketing agents, operational teams and external stakeholders to ensure safe, seamless and efficient access for patrons, exhibitors, contractors, workforce and authorised personnel.

From ticketing builds and accreditation planning through to event-day delivery and post-event reporting, you will play a key role in ensuring events operate smoothly while delivering an exceptional customer experience.

You will oversee ticket allocations, seating manifests, access permissions, accreditation systems, reporting, operational planning and event-day readiness, while managing relationships with ticketing providers, clients, security teams, contractors and internal stakeholders.

As the venue's ticketing and accreditation specialist, you will identify opportunities to improve systems, processes and customer outcomes while helping shape the future of event access and operational delivery at Sydney Showground.

This is a hands-on role suited to someone who enjoys working in a dynamic event environment, thrives under pressure and is comfortable working flexible, event-driven hours including evenings, weekends and public holidays when required.

You are a detail-oriented and solutions-focused professional with experience in ticketing, accreditation, venue operations or event delivery.

You enjoy working with people, solving operational challenges and coordinating multiple stakeholders to achieve successful outcomes. You take ownership of your work, communicate confidently and remain calm when managing competing priorities in fast-paced environments.

To be successful, you will demonstrate:

• Tertiary qualifications in Venue Management, Event Management or a related field
  Current Class C Driver's Licence
• Strong verbal and written communication skills
• Proven customer service and stakeholder management skills
• Understanding of Workplace Health and Safety requirements
• Experience coordinating ticketing, accreditation, venue operations or event logistics
• Strong organisational skills and exceptional attention to detail
• Ability to manage competing priorities and meet deadlines
• Confidence working independently and taking ownership of outcomes
• Ability to build productive relationships with clients, promoters, contractors, suppliers and internal teams
• Confidence using Microsoft Office Suite
• Experience with ticketing systems and event management software highly regarded

Desirable:

• 3+ years' experience in ticketing, accreditation, venue operations or event management

• Previous experience working on major events

• Understanding of crowd management, access control or front-of-house operations

• Experience using Momentus Event Business Management System, AutoCAD or

• Event Draw

• Experience using ticketing software

• Responsible Service of Alcohol competency certificate

• Senior First Aid certificate

• Fire Warden certification